Details
Bug
Trivial
Description
Ticket summaries in the admin and client interfaces may not display all characters due to truncation on non-multi-byte UTF-8 characters.
Issue Links
- is blocked by
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CORE-1137
Update the string helper to support truncation
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- Closed
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Activity
Tyson Phillips (Inactive)
created issue -
Tyson Phillips (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | In Progress [ 3 ] |
Tyson Phillips (Inactive)
made changes -
| Summary | Support Manager: Ticket summary is not truncating using multi-byte UTF-8 encoding | Support Manager: Use of substr() does not truncate using multi-byte UTF-8 encoding |
Tyson Phillips (Inactive)
made changes -
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Status | Resolved [ 5 ] | Closed [ 6 ] |
Cody Phillips (Inactive)
made changes -
| Resolution | Fixed [ 1 ] | |
| Status | Closed [ 6 ] | Reopened [ 4 ] |
Cody Phillips (Inactive)
made changes -
| Affects Version/s | 3.0.0 [ 10000 ] | |
| Affects Version/s | 3.1.1 [ 10306 ] |
The solution may be some combination of substr, strpos, and wordwrap.
pseudo code:
substr($str, 0, strpos(wordwrap($str, 40), "\n"))
That is, break on word, and cut on new line.
Cody Phillips (Inactive)
added a comment - The solution may be some combination of substr, strpos, and wordwrap.
pseudo code:
substr($str, 0, strpos(wordwrap($str, 40), "\n"))
That is, break on word, and cut on new line. The current substr() usage on multibype characters causes tickets to not be refreshed via AJAX due to the json encoding. Need to test this with Cody's fix
Tyson Phillips (Inactive)
added a comment - The current substr() usage on multibype characters causes tickets to not be refreshed via AJAX due to the json encoding. Need to test this with Cody's fix The following will not fix the issue because it breaks on the last space character:
$summary = substr($summary, 0, strpos(wordwrap($summary, 40, "\n"), " ")) . "...";
Note that the support manager ticket listing may experience this issue and cause the page to fail to load via AJAX. A related solution would be necessary.
Tyson Phillips (Inactive)
added a comment - - edited The following will not fix the issue because it breaks on the last space character:
$summary = substr($summary, 0, strpos(wordwrap($summary, 40, "\n"), " ")) . "...";
Note that the support manager ticket listing may experience this issue and cause the page to fail to load via AJAX. A related solution would be necessary. 
Paul Phillips
made changes -
| Fix Version/s | 3.1.3 [ 10405 ] | |
| Fix Version/s | 3.1.2 [ 10403 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.1.4 [ 10500 ] | |
| Fix Version/s | 3.1.3 [ 10405 ] |
This fix depends on the completion of CORE-1137.
Tyson Phillips (Inactive)
added a comment - This fix depends on the completion of CORE-1137 . Tyson Phillips (Inactive)
made changes -
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 3.1.4 [ 10500 ] |
Tyson Phillips (Inactive)
made changes -
| Status | Reopened [ 4 ] | In Progress [ 3 ] |
This will now truncate based on the number of words.
Tyson Phillips (Inactive)
added a comment - This will now truncate based on the number of words. Tyson Phillips (Inactive)
made changes -
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Status | Resolved [ 5 ] | Closed [ 6 ] |
Tyson Phillips Can this be updated such that we're not creating the DataStructureString object in the view, but instead pass that object to the view from the controller via set()?
Cody Phillips (Inactive)
added a comment - Tyson Phillips Can this be updated such that we're not creating the DataStructureString object in the view, but instead pass that object to the view from the controller via set()? Done
Tyson Phillips (Inactive)
added a comment - Done
Fixed