Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-1074

Support Manager: Some characters may be stripped from tickets emailed in to the system

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Minor
        • Resolution: Fixed
        • Affects Version/s: 3.1.1
        • Fix Version/s: 3.1.3
        • Component/s: Plugins
        • Labels:
          None

          Description

          See http://www.blesta.com/forums/index.php?/topic/1980-support-manager-emailticket-import-removes-special-characters/

          There may be an issue with ticket body text/html characters that are not rendered properly due to their output encoding. Will need to investigate.

            Issue Links

            relates to

            Improvement - An improvement or enhancement to an existing feature or task. CORE-1289 Consolidate html2text vendor code from Support Manager

            • Major - Major loss of function.
            • Closed

              Activity

              Hide
              Permalink
              cody Cody Phillips (Inactive) added a comment - - edited

              Below is the email source to use when testing:

              --------------------- BEGIN EMAIL ------------------------------

              Message-ID: <533091A7.6010108@somedomain.com>
Date: Mon, 24 Mar 2014 13:12:23 -0700
From: Some One <someone@somedomain.com>
MIME-Version: 1.0
To: Some One <someone@somedomain.com>
Subject: hi this is a test
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

<html>
  <head>
    <meta content="text/html; charset=ISO-8859-1"
      http-equiv="Content-Type">
  </head>
  <body bgcolor="#FFFFFF" text="#000000">
    Ol&aacute; isto &eacute; um email teste.<br>
    <br>
    (Hi this is an test email)
  </body>
</html>

              --------------------- END EMAIL ------------------------------

              Show
              cody Cody Phillips (Inactive) added a comment - - edited Below is the email source to use when testing: --------------------- BEGIN EMAIL ------------------------------ Message-ID: <533091A7.6010108@somedomain.com> Date: Mon, 24 Mar 2014 13:12:23 -0700 From: Some One <someone@somedomain.com> MIME-Version: 1.0 To: Some One <someone@somedomain.com> Subject: hi this is a test Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit <html> <head> <meta content="text/html; charset=ISO-8859-1" http-equiv="Content-Type"> </head> <body bgcolor="#FFFFFF" text="#000000"> Ol&aacute; isto &eacute; um email teste.<br> <br> (Hi this is an test email) </body> </html> --------------------- END EMAIL ------------------------------

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  tyson Tyson Phillips (Inactive)
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    27/Mar/14