Details
Improvement
Minor
Description
The Support Manager is making more use of the staff_id 0, representing a system reply. Let's update the "reply_by" field used throughout the system to contain the value "system", in addition to "client", "staff", and "email" that already exist.
This will let us reference a system reply easier than having to check both the staff_id = 0 and reply_by = staff, as well as simply the name output in the interface.
Update documentation for 'reply_by' values in email templates @ http://docs.blesta.com/display/user/Support+Manager
Activity
Tyson Phillips (Inactive)
created issue -
Tyson Phillips (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Description |
The Support Manager is making more use of the staff_id 0, representing a system reply. Let's update the "reply_by" field used throughout the system to contain the value "system", in addition to "client", "staff", and "email" that already exist.
This will let us reference a system reply easier than having to check both the staff_id = 0 and reply_by = staff, as well as simply the name output in the interface. |
The Support Manager is making more use of the staff_id 0, representing a system reply. Let's update the "reply_by" field used throughout the system to contain the value "system", in addition to "client", "staff", and "email" that already exist.
This will let us reference a system reply easier than having to check both the staff_id = 0 and reply_by = staff, as well as simply the name output in the interface. Update documentation for 'reply_by' values in email templates @ http://docs.blesta.com/display/user/Support+Manager |
Paul Phillips
made changes -
| Fix Version/s | 3.2.0-b2 [ 10501 ] | |
| Fix Version/s | 3.2.0-b1 [ 10002 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.2.0-b3 [ 10503 ] | |
| Fix Version/s | 3.2.0-b2 [ 10501 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.2.0 [ 10502 ] | |
| Fix Version/s | 3.2.0-b3 [ 10503 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.3.0 [ 10100 ] | |
| Fix Version/s | 3.2.0 [ 10502 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.3.0-b2 [ 10507 ] | |
| Fix Version/s | 3.3.0-b1 [ 10100 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.3.0 [ 10508 ] | |
| Fix Version/s | 3.3.0-b2 [ 10507 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.4.0 [ 10400 ] | |
| Fix Version/s | 3.3.0 [ 10508 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.5.0 [ 10401 ] | |
| Fix Version/s | 3.4.0-b1 [ 10400 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.5.0-b2 [ 10701 ] | |
| Fix Version/s | 3.5.0-b1 [ 10401 ] |
Paul Phillips
made changes -
| Fix Version/s | 3.5.0-b2 [ 10701 ] |
Paul Phillips
made changes -
| Fix Version/s | Short Term [ 10800 ] |
Tyson Phillips (Inactive)
made changes -
| Story Points | 3 |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.2.0 Sprint 1 [ 44 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.2.0-b1 [ 11014 ] | |
| Fix Version/s | Short Term [ 10800 ] |
Tyson Phillips (Inactive)
made changes -
| Assignee | Tyson Phillips [ tyson ] | Jonathan Reissmueller [ jonathan ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.2.0 Sprint 1 [ 44 ] | 4.2.0 Sprint 2 [ 46 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.2.0 Sprint 1 [ 46 ] | 4.2.0 Sprint 1, 4.2.0 Sprint 2 [ 46, 47 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 19 minutes [ 1140 ] | |
| Worklog Id | 10367 [ 10367 ] |
Automated transition triggered when Jonathan Reissmueller created pull request #19 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #19 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
Jonathan, can you update the docs to describe the new 'system' reply_by/last_reply_by values and indicate the version (v2.13.0) that they were added in?