[CORE-1564] Scheduled Cancellation Notice - Blesta

Paul Phillips created issue - 26/Jan/15 12:31 PM

Paul Phillips made changes - 26/Jan/15 12:32 PM

Field	Original Value	New Value
Description	Add a new email template which will send a reminder to the client (Staff can BCC subscribe) that their service is going to be cancelled automatically in X days. There are 3 components to this: 1. Email Template 2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task. 3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called "Cancellation Notice". Select contains "Disabled" and 1-120 days. Also, rename Payment Due Notices to simply Notices in the nav, as it applies more to just payment notices now.	Add a new email template which will send a reminder to the client (Staff can BCC subscribe) that their service is going to be cancelled automatically in X days. There are 3 components to this: 1. Email Template 2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task. 3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called "Cancellation Notice". Select contains "Disabled" and 1-120 days. Also, rename Payment Due Notices to simply Notices in the nav, as it applies more to just payment notices now. Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation.

Tyson Phillips (Inactive) made changes - 30/Nov/15 1:02 PM

Link

This issue relates to ~~CORE-1912~~ [ ~~CORE-1912~~ ]

Tyson Phillips (Inactive) made changes - 23/Dec/19 2:40 PM

Rank

Ranked higher

Paul Phillips made changes - 28/Apr/20 2:48 PM

Assignee

Tyson Phillips [ tyson ]

Paul Phillips made changes - 28/Apr/20 2:48 PM

Summary

New email template, scheduled cancellation reminder

Scheduled Cancellation Notice

Paul Phillips made changes - 28/Apr/20 2:52 PM

Description

Add a new email template which will send a reminder to the client (Staff can BCC subscribe) that their service is going to be cancelled automatically in X days.

There are 3 components to this:

1. Email Template
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called "Cancellation Notice". Select contains "Disabled" and 1-120 days.

Also, rename Payment Due Notices to simply Notices in the nav, as it applies more to just payment notices now.

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation.

Example Email:

Your service, [PACKAGE-NAME] has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 2:52 PM

Fix Version/s

Sponsored [ 11113 ]

Paul Phillips made changes - 28/Apr/20 2:54 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation.

Example Email:

Your service, [PACKAGE-NAME] has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

Your service, [PACKAGE-NAME] - [SERVICE-NAME] has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 2:55 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

Your service, [PACKAGE-NAME] - [SERVICE-NAME] has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

Hi {contact.first_name},

Your service, {package.name} - {service.name}, has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 2:58 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

Hi {contact.first_name},

Your service, {package.name} - {service.name}, has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

{quote}Hi {contact.first_name},

Your service, {package.name} - {service.name}, has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.{quote}

Paul Phillips made changes - 28/Apr/20 2:58 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

{quote}Hi {contact.first_name},

Your service, {package.name} - {service.name}, has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.{quote}

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

{{Hi {contact.first_name},

Your service, {package.name} - {service.name}, has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.}}

Paul Phillips made changes - 28/Apr/20 2:59 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email:

{{Hi {contact.first_name},

Your service, {package.name} - {service.name}, has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.}}

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 3:33 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
-2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.-
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 3:34 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
-2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.-
3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
-2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.-
-3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called -

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 3:35 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
-2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.-
-3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices, called -

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
-2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.-
-3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices), called -

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Paul Phillips made changes - 28/Apr/20 3:35 PM

Description

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There are 3 components to this:

1. Email Template, called "Service Cancellation (Scheduled)"
-2. Cron task to send it out (Perhaps part of the "Cancel Scheduled Services" task.-
-3. New Setting to select when to send. (Under Settings > Company > Billing/Payment > Payment Due Notices), called -

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Add a new email template which will send an email to the client (Staff can BCC subscribe) that their service has been scheduled for cancellation and the date of cancellation.

There is 1 main component to this:

1. Email Template, called "Service Cancellation (Scheduled)"

Tags included in the welcome email should contain most common contact tags as well as information about the service, including the package name, label, and date scheduled for cancellation. It makes sense to include the same tags as the Service Cancellation template that is sent when a service is cancelled.

Example Email (Real tags replaced as they break formatting in this task):

Hi [contact.first_name],

Your service, [package.name] - [service.name], has been scheduled for cancellation. If no action is taken, it will be cancelled on [DATE]. If you believe this action is in error, please contact us as soon as possible.

Jonathan Reissmueller made changes - 29/Apr/20 2:56 PM

Rank

Ranked higher

Jonathan Reissmueller made changes - 29/Apr/20 2:56 PM

Story Points

3

Jonathan Reissmueller made changes - 29/Apr/20 2:56 PM

Sprint

4.10.0 Sprint 3 [ 107 ]

Jonathan Reissmueller made changes - 29/Apr/20 2:56 PM

Rank

Ranked lower

Jonathan Reissmueller made changes - 29/Apr/20 2:56 PM

Fix Version/s		4.10.0-b1 [ 11305 ]
Assignee		Abdy Franco [ abdy ]

Automated transition triggered when Abdy Franco created a branch in Stash - 30/Apr/20 1:35 PM

Status

Open [ 1 ]

In Progress [ 3 ]

Automated transition triggered when Abdy Franco created pull request #863 in Stash - 30/Apr/20 5:16 PM

Status	In Progress [ 3 ]	In Review [ 5 ]
Resolution		Fixed [ 1 ]

Abdy Franco made changes - 30/Apr/20 5:16 PM

Remaining Estimate		0 minutes [ 0 ]
Time Spent		3 hours, 5 minutes [ 11100 ]
Worklog Id	13598 [ 13598 ]

Jonathan Reissmueller made changes - 01/May/20 12:46 PM

Time Spent	3 hours, 5 minutes [ 11100 ]	3 hours, 37 minutes [ 13020 ]
Worklog Id	13601 [ 13601 ]

Abdy Franco made changes - 01/May/20 6:32 PM

Time Spent	3 hours, 37 minutes [ 13020 ]	4 hours [ 14400 ]
Worklog Id	13610 [ 13610 ]

Automated transition triggered when Jonathan Reissmueller merged pull request #863 in Stash - 01/May/20 7:23 PM

Status

In Review [ 5 ]

Closed [ 6 ]

Scheduled Cancellation Notice

Details

Description

Issue Links

Activity

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Dates

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Agile