Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 3.6.0
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Fix Version/s: 4.9.0-b1
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Component/s: Staff Interface
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Labels:None
Description
When services are cancelled, either manually or by a scheduled cancellation, no notice is sent to clients. Instead, an email should optionally be sent to clients to notify them of a cancelled service. It should also send a notice to clients when services are scheduled to be cancelled, so they are aware of the pending action.
- Create 1 or 2 new email templates for scheduled cancellation and cancellation notices
- Add company & client group setting for whether these notices should be sent at all, make them off by default.
Needs further discussion, including sample email content and available tags/data to the templates. Please see http://www.blesta.com/forums/index.php?/topic/5112-notice-service-cancellation-email/ for discussion on this topic, and https://www.blesta.com/forums/index.php?/topic/10960-cancellation-request-confirmation-email/.
Issue Links
- relates to
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CORE-1564
Scheduled Cancellation Notice
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- Closed
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Activity
Be sure the new setting gets added to the documentation.
Tyson Phillips (Inactive)
added a comment - Be sure the new setting gets added to the documentation. 
I would think for this that we would have an email template for "Service Cancellation" similar to the other "Service <Creation/Suspension/Unsuspension>". We can have the email template disabled by default.
The content of the email would be something like:
Then whenever a service is canceled, that email will be delivered to the client and any staff BCC'd to receive it as well. That's it.
The "scheduled cancellation reminder" would be handled by
CORE-1564