Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 3.6.0
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Fix Version/s: 4.9.0-b1
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Component/s: Staff Interface
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Labels:None
Description
When services are cancelled, either manually or by a scheduled cancellation, no notice is sent to clients. Instead, an email should optionally be sent to clients to notify them of a cancelled service. It should also send a notice to clients when services are scheduled to be cancelled, so they are aware of the pending action.
- Create 1 or 2 new email templates for scheduled cancellation and cancellation notices
- Add company & client group setting for whether these notices should be sent at all, make them off by default.
Needs further discussion, including sample email content and available tags/data to the templates. Please see http://www.blesta.com/forums/index.php?/topic/5112-notice-service-cancellation-email/ for discussion on this topic, and https://www.blesta.com/forums/index.php?/topic/10960-cancellation-request-confirmation-email/.
Issue Links
- relates to
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CORE-1564
Scheduled Cancellation Notice
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- Closed
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