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  1. Blesta Core
  2. CORE-1659

Support Manager: Tickets created and updated by contacts are not readily apparant

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.4.0
        • Fix Version/s: 3.5.0-b5
        • Component/s: Plugins
        • Labels:
          None

          Description

          When a contact responds to a ticket, the clients name is displayed in the staff interface when viewing the ticket. If possible, the contacts name and gravatar should be displayed in the left column when the contact replies instead so that it's obvious to staff which person they are communicating with.

          Additionally, the heading should be updated to include the contacts name.

          Instead of:
          On May 14 2015 11:43 AM Client Name replied

          It should say:
          On May 14 2015 11:43 AM Contact Name replied

          If indeed it was a contact that replied to the ticket and not the client.

            Issue Links

            relates to

            New Feature - A new feature of the product, which has yet to be developed. CORE-1462 Support Manager: Allow contact replies

            • Major - Major loss of function.
            • Closed

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                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  admin Paul Phillips
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                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    12/Jun/15