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  1. Blesta Core
  2. CORE-1877

Support Manager: Empty email body creates zombie ticket

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Blocker
        • Resolution: Fixed
        • Affects Version/s: 3.6.0
        • Fix Version/s: 4.0.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          When emailing in a ticket with an empty body, the ticket is created but it does not appear in the ticket listing, presumably because it does not have a ticket reply. This makes it impossible to view, reply, or close the ticket.

          Instead, tickets with no replies should appear or if there is no body content, a ticket reply should be created that says "<<NO CONTENT>>", or similar.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
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            admin Paul Phillips added a comment -

            See http://www.blesta.com/forums/index.php?/topic/5299-empty-emails-create-phantom-tickets/

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            admin Paul Phillips added a comment - See http://www.blesta.com/forums/index.php?/topic/5299-empty-emails-create-phantom-tickets/
            tyson Tyson Phillips (Inactive) made changes -
            Description When emailing in a ticket with an empty body, the ticket is created but it does not appear in the ticket listing, presumably because it does not have a ticket reply. This makes it impossible to view, reply, or close the ticket.

            Instead, tickets with no replies should appear *or* if there is no body content, a ticket reply should be created that says "No content", or similar.             		When emailing in a ticket with an empty body, the ticket is created but it does not appear in the ticket listing, presumably because it does not have a ticket reply. This makes it impossible to view, reply, or close the ticket.

            Instead, tickets with no replies should appear *or* if there is no body content, a ticket reply should be created that says "<<NO CONTENT>>", or similar.
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.0.0 [ 10603 ]
            tyson Tyson Phillips (Inactive) made changes -
            Priority Major [ 3 ] Blocker [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            Automated transition triggered when Tyson Phillips (Inactive) created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            Automated transition triggered when Tyson Phillips (Inactive) created pull request #6 in Stash -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
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            tyson Tyson Phillips (Inactive) added a comment -

            Any email reply without body content will have the ticket reply details set to "<<NO CONTENT>>"

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            tyson Tyson Phillips (Inactive) added a comment - Any email reply without body content will have the ticket reply details set to "<<NO CONTENT>>"
            Automated transition triggered when Cody Phillips (Inactive) merged pull request #6 in Stash -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                Unassigned
                Reporter:
                admin Paul Phillips
              • Votes:
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                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  15/Sep/16