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  1. Blesta Core
  2. CORE-1877

Support Manager: Empty email body creates zombie ticket

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Blocker
    • Resolution: Fixed
    • Affects Version/s: 3.6.0
    • Fix Version/s: 4.0.0-b1
    • Component/s: Plugins
    • Labels:
      None

      Description

      When emailing in a ticket with an empty body, the ticket is created but it does not appear in the ticket listing, presumably because it does not have a ticket reply. This makes it impossible to view, reply, or close the ticket.

      Instead, tickets with no replies should appear or if there is no body content, a ticket reply should be created that says "<<NO CONTENT>>", or similar.

        Activity

        admin Paul Phillips created issue -
        admin Paul Phillips made changes -
        Field Original Value New Value
        Rank Ranked higher
        admin Paul Phillips made changes -
        Rank Ranked higher
        admin Paul Phillips made changes -
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        admin Paul Phillips added a comment - See http://www.blesta.com/forums/index.php?/topic/5299-empty-emails-create-phantom-tickets/
        tyson Tyson Phillips (Inactive) made changes -
        Description When emailing in a ticket with an empty body, the ticket is created but it does not appear in the ticket listing, presumably because it does not have a ticket reply. This makes it impossible to view, reply, or close the ticket.

        Instead, tickets with no replies should appear *or* if there is no body content, a ticket reply should be created that says "No content", or similar.
        When emailing in a ticket with an empty body, the ticket is created but it does not appear in the ticket listing, presumably because it does not have a ticket reply. This makes it impossible to view, reply, or close the ticket.

        Instead, tickets with no replies should appear *or* if there is no body content, a ticket reply should be created that says "<<NO CONTENT>>", or similar.
        tyson Tyson Phillips (Inactive) made changes -
        Fix Version/s 4.0.0 [ 10603 ]
        tyson Tyson Phillips (Inactive) made changes -
        Priority Major [ 3 ] Blocker [ 1 ]
        tyson Tyson Phillips (Inactive) made changes -
        Rank Ranked higher
        Automated transition triggered when Tyson Phillips (Inactive) created a branch in Stash -
        Status Open [ 1 ] In Progress [ 3 ]
        Automated transition triggered when Tyson Phillips (Inactive) created pull request #6 in Stash -
        Status In Progress [ 3 ] In Review [ 5 ]
        Resolution Fixed [ 1 ]
        Hide
        tyson Tyson Phillips (Inactive) added a comment -

        Any email reply without body content will have the ticket reply details set to "<<NO CONTENT>>"

        Show
        tyson Tyson Phillips (Inactive) added a comment - Any email reply without body content will have the ticket reply details set to "<<NO CONTENT>>"
        Automated transition triggered when Cody Phillips (Inactive) merged pull request #6 in Stash -
        Status In Review [ 5 ] Closed [ 6 ]

          People

          • Assignee:
            Unassigned
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              15/Sep/16