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  1. Blesta Core
  2. CORE-2135

Support Manager: Add new ticket status "On Hold"

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.6.0
        • Fix Version/s: 4.3.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Add new ticket status of "On Hold". This should appear when creating/replying to a ticket in the Status dropdown, and it should be a filter field in the ticket overview like the other statuses.

          Please see the original request here - http://www.blesta.com/forums/index.php?/topic/6079-new-support-ticket-status-on-hold/

            Issue Links

            relates to

            New Feature - A new feature of the product, which has yet to be developed. CORE-605 Support Manager: Add custom ticket statuses

            • Minor - Minor loss of function, or other problem where easy workaround is present.
            • Open

              Activity

              Ascending order - Click to sort in descending order
              admin Paul Phillips created issue -
              admin Paul Phillips made changes -
              Field Original Value New Value
              Rank Ranked higher
              jonathan Jonathan Reissmueller made changes -
              Sprint 4.3.0 Sprint 1 [ 49 ]
              jonathan Jonathan Reissmueller made changes -
              Link This issue relates to CORE-605 [ CORE-605 ]
              jonathan Jonathan Reissmueller made changes -
              Assignee Tyson Phillips [ tyson ] Jonathan Reissmueller [ jonathan ]
              Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
              Status Open [ 1 ] In Progress [ 3 ]
              jonathan Jonathan Reissmueller made changes -
              Remaining Estimate 0 minutes [ 0 ]
              Time Spent 1 hour, 2 minutes [ 3720 ]
              Worklog Id 10656 [ 10656 ]
              Automated transition triggered when Jonathan Reissmueller created pull request #25 in Stash -
              Status In Progress [ 3 ] In Review [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Story Points 3
              jonathan Jonathan Reissmueller made changes -
              Fix Version/s 4.3.0-b1 [ 11019 ]
              Fix Version/s Short Term [ 10800 ]
              Original Estimate 0 minutes [ 0 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1 [ 49 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2 [ 49, 52 ]
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2 [ 49, 52 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3 [ 49, 52, 53 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3 [ 49, 52, 53 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4 [ 49, 52, 53, 54 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 1 hour, 2 minutes [ 3720 ] 1 hour, 12 minutes [ 4320 ]
              Worklog Id 10778 [ 10778 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 1 hour, 12 minutes [ 4320 ] 1 hour, 17 minutes [ 4620 ]
              Worklog Id 10778 [ 10778 ]
              Automated transition triggered when Tyson Phillips (Inactive) merged pull request #25 in Stash -
              Status In Review [ 5 ] Closed [ 6 ]

                People

                • Assignee:
                  jonathan Jonathan Reissmueller
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    15/Jun/18

                    Time Tracking

                    Estimated:
                    Original Estimate - 0 minutes
                    0m
                    Remaining:
                    Remaining Estimate - 0 minutes
                    0m
                    Logged:
                    Time Spent - 1 hour, 17 minutes
                    1h 17m

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