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  1. Blesta Core
  2. CORE-2361

Support Manager: Contacts may be unable to email in tickets

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Cannot Reproduce
        • Affects Version/s: 4.0.0
        • Fix Version/s: None
        • Component/s: Plugins
        • Labels:
          None

          Description

          Contacts may be unable to email in tickets when "Allow only clients to open or reply to tickets" is checked for the department. I believe contacts were previously able to open and reply to tickets.

          Reported here: https://requests.blesta.com/topic/version-4-0-sub-account-emails-receive-a-ticket-bounce-email-notification

            Activity

            Descending order - Click to sort in ascending order
            tyson Tyson Phillips (Inactive) made changes -
            Status Reopened [ 4 ] Closed [ 6 ]
            Resolution Cannot Reproduce [ 5 ]
            tyson Tyson Phillips (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Closed [ 6 ] Reopened [ 4 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Reopened [ 4 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.0.1 [ 11010 ]
            tyson Tyson Phillips (Inactive) made changes -
            Resolution Cannot Reproduce [ 5 ]
            Status Closed [ 6 ] Reopened [ 4 ]
            admin Paul Phillips made changes -
            Status In Progress [ 3 ] Closed [ 6 ]
            Resolution Cannot Reproduce [ 5 ]
            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            jonathan Jonathan Reissmueller made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            admin Paul Phillips made changes -
            Field Original Value New Value
            Description Contacts may be unable to email in tickets when "Allow only clients to open or reply to tickets" is checked for the department. I believe contacts were previously able to open and reply to tickets. Contacts may be unable to email in tickets when "Allow only clients to open or reply to tickets" is checked for the department. I believe contacts were previously able to open and reply to tickets.

            Reported here: https://requests.blesta.com/topic/version-4-0-sub-account-emails-receive-a-ticket-bounce-email-notification
            admin Paul Phillips created issue -

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: