Details

    • Type: Sub-task
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.3.0-b1
    • Component/s: Staff Interface
    • Labels:
      None

      Description

      The new Report.clientData event handler (CORE-2689) should be integrated into the support manager and return all client-related information excluding sensitive (e.g. encrypted) information or separate resources.

      Of particular importance is the client information related to tickets:

      1. The ticket
        • The client responses
        • The client responses attachment information (not the attachment itself)

      This should return an object according to the Report.clientData event, and contain an array of all tickets assigned to the client, their responses and any attachment information, e.g.

      • Tickets
        • Client responses (not admin/full conversation)
          • Response attachments set by the client (such as the name of the attachment)

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            • Assignee:
              jonathan Jonathan Reissmueller
              Reporter:
              tyson Tyson Phillips (Inactive)
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              Dates

              • Created:
                Updated:
                Resolved:
                Fix Release Date:
                15/Jun/18

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