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  1. Blesta Core
  2. CORE-2853

Support Manager: Staff ticket email reminders

    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Major
    • Resolution: Duplicate
    • Affects Version/s: 4.3.0
    • Fix Version/s: Short Term
    • Component/s: Plugins
    • Labels:
      None

      Description

      Add a reminder automation task that will run periodically to remind staff that a ticket is assigned to them and is waiting for their reply.

      1. Automation task runs on a schedule that can send the reminders
      2. Reminder frequency can be set on the department (Every x hours, 1-96 maybe?)

      We need to know requirements.. something like this?:

      • Assigned to a specific Staff user
      • In the status "In Progress" OR the last reply was not by the assigned staff user? Need clarification on this one.

      See https://requests.blesta.com/topic/add-support-ticket-notifications

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            • Assignee:
              Unassigned
              Reporter:
              admin Paul Phillips
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              Dates

              • Created:
                Updated:
                Resolved: