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  1. Blesta Core
  2. CORE-2853

Support Manager: Staff ticket email reminders

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Duplicate
        • Affects Version/s: 4.3.0
        • Fix Version/s: Short Term
        • Component/s: Plugins
        • Labels:
          None

          Description

          Add a reminder automation task that will run periodically to remind staff that a ticket is assigned to them and is waiting for their reply.

          1. Automation task runs on a schedule that can send the reminders
          2. Reminder frequency can be set on the department (Every x hours, 1-96 maybe?)

          We need to know requirements.. something like this?:

          • Assigned to a specific Staff user
          • In the status "In Progress" OR the last reply was not by the assigned staff user? Need clarification on this one.

          See https://requests.blesta.com/topic/add-support-ticket-notifications

            Issue Links

            duplicates

            New Feature - A new feature of the product, which has yet to be developed. CORE-3195 Support Manager: Ticket email notifications/reminders by department

            • Major - Major loss of function.
            • Closed

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                People

                • Assignee:
                  Unassigned
                  Reporter:
                  admin Paul Phillips
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                  Dates

                  • Created:
                    Updated:
                    Resolved: