Details
Bug
Major
Description
When someone emails in a new ticket, or submits a ticket without being logged in from the UI, the "Ticket Received" email is sent to them using the From address set on the email template rather than the email address set on the department even if the checkbox to override the email is checked.
- Override the From address of the Ticket Received email template when a ticket is received by email
- Update the Ticket Received email template to ensure it is set a {ticket_hash_code} tag in it's subject line so that clients can reply to it
Activity
Tyson Phillips (Inactive)
created issue -
Tyson Phillips (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Sprint | 4.5.0 Sprint 3 [ 74 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Automated transition triggered when Tyson Phillips (Inactive) created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
Tyson Phillips (Inactive)
made changes -
| Description |
When someone emails in a new ticket, or submits a ticket without being logged in from the UI, the "Ticket Received" email is sent to them using the From address set on the email template rather than the email address set on the department even if the checkbox to override the email is checked.
# Override the From address of the Ticket Received email template when a ticket is received by email |
When someone emails in a new ticket, or submits a ticket without being logged in from the UI, the "Ticket Received" email is sent to them using the From address set on the email template rather than the email address set on the department even if the checkbox to override the email is checked.
# Override the From address of the Ticket Received email template when a ticket is received by email # Update the Ticket Received email template to ensure it is set a {code}{ticket_hash_code}{code} tag in it's subject line so that clients can reply to it |
Tyson Phillips (Inactive)
made changes -
| Description |
When someone emails in a new ticket, or submits a ticket without being logged in from the UI, the "Ticket Received" email is sent to them using the From address set on the email template rather than the email address set on the department even if the checkbox to override the email is checked.
# Override the From address of the Ticket Received email template when a ticket is received by email # Update the Ticket Received email template to ensure it is set a {code}{ticket_hash_code}{code} tag in it's subject line so that clients can reply to it |
When someone emails in a new ticket, or submits a ticket without being logged in from the UI, the "Ticket Received" email is sent to them using the From address set on the email template rather than the email address set on the department even if the checkbox to override the email is checked.
# Override the From address of the Ticket Received email template when a ticket is received by email # Update the Ticket Received email template to ensure it is set a \{ticket_hash_code\} tag in it's subject line so that clients can reply to it |
Automated transition triggered when Tyson Phillips (Inactive) created pull request #47 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 15 minutes [ 900 ] | |
| Worklog Id | 11719 [ 11719 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #47 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
