Details
Bug
Major
Description
When someone emails in a new ticket, or submits a ticket without being logged in from the UI, the "Ticket Received" email is sent to them using the From address set on the email template rather than the email address set on the department even if the checkbox to override the email is checked.
- Override the From address of the Ticket Received email template when a ticket is received by email
- Update the Ticket Received email template to ensure it is set a {ticket_hash_code} tag in it's subject line so that clients can reply to it
