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  1. Blesta Core
  2. CORE-3247

Plesk: Cancelling a service deletes the customer account

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: None
        • Fix Version/s: 4.7.0
        • Component/s: None
        • Labels:
          None

          Description

          Someone mentioned in a ticket that cancelling a Plesk service for a customer results in not only the service being deleted in Plesk, but the customer account as well. This would probably be fine if there were no other services under the customer, but the problem here is that the customer is deleted even when there are other services under their account.

          1. Update Plesk to not delete a customer/reseller account unless there are no webspaces under them after a service cancellation in Blesta

            Activity

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            tyson Tyson Phillips (Inactive) created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.7.0 Sprint 5 [ 90 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Description Someone mentioned that cancelling a Plesk service for a customer results in not only the service being deleted in Plesk, but the customer account as well. This would probably be fine if there were no other services under the customer, but the problem here is that the customer is deleted even when there are other services under their account.

            # Update Plesk to not delete a customer/reseller account unless there are no webspaces under them after a service cancellation in Blesta             		Someone mentioned in a ticket that cancelling a Plesk service for a customer results in not only the service being deleted in Plesk, but the customer account as well. This would probably be fine if there were no other services under the customer, but the problem here is that the customer is deleted even when there are other services under their account.

            # Update Plesk to not delete a customer/reseller account unless there are no webspaces under them after a service cancellation in Blesta
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.7.0 Sprint 5 [ 90 ] 4.7.0 Sprint 5, 4.7.0 Sprint 6 [ 90, 91 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked lower
            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            Automated transition triggered when Jonathan Reissmueller created pull request #14 in Stash -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 10 minutes [ 7800 ]
            Worklog Id 12554 [ 12554 ]
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.7.0-b2 [ 11125 ]
            Fix Version/s 4.7.0-b1 [ 11123 ]
            tyson Tyson Phillips (Inactive) made changes -
            Security Private [ 10000 ]
            Automated transition triggered when Tyson Phillips (Inactive) merged pull request #14 in Stash -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                tyson Tyson Phillips (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  12/Sep/19

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 2 hours, 10 minutes
                  2h 10m

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