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  1. Blesta Core
  2. CORE-3347

Support Manager: Ticket received emails do not include an update_ticket_url tag

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Minor
        • Resolution: Fixed
        • Affects Version/s: 4.7.0
        • Fix Version/s: 4.9.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          The ticket received email template for the support manager does not have a tag for update_ticket_url like ticket received. How can a link be generated to the ticket? Ticket received was intended as a notification to clients that their ticket was received, but if they have more details to add to the ticket they won't be able to do so through the web if there is no link to the ticket.

          Any reason this isn't included? Can we add it and update documentation?

            Activity

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            admin Paul Phillips created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Story Points 2
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.9.0 Sprint 1 [ 98 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.9.0 Sprint 1 [ 98 ] 4.9.0 Sprint 1, 4.9.0 Sprint 2 [ 98, 99 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            jonathan Jonathan Reissmueller made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 28 minutes [ 8880 ]
            Worklog Id 12994 [ 12994 ]
            Automated transition triggered when Jonathan Reissmueller created pull request #66 in Stash -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.9.0-b1 [ 11301 ]
            Fix Version/s Short Term [ 10800 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.9.0 Sprint 1, 4.9.0 Sprint 2 [ 98, 99 ] 4.9.0 Sprint 1, 4.9.0 Sprint 2, 4.9.0 Sprint 3 [ 98, 99, 101 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Time Spent 2 hours, 28 minutes [ 8880 ] 2 hours, 43 minutes [ 9780 ]
            Worklog Id 13167 [ 13167 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.9.0 Sprint 1, 4.9.0 Sprint 2, 4.9.0 Sprint 3 [ 98, 99, 101 ] 4.9.0 Sprint 1, 4.9.0 Sprint 2, 4.9.0 Sprint 3, 4.9.0 Sprint 4 [ 98, 99, 101, 102 ]
            Automated transition triggered when Tyson Phillips (Inactive) merged pull request #66 in Stash -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  31/Mar/20

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
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                  Logged:
                  Time Spent - 2 hours, 43 minutes
                  2h 43m

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