Details

    • Type: New Feature
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 4.10.0
    • Fix Version/s: Short Term
    • Component/s: Plugins
    • Labels:
      None

      Description

      Allow clients to rate their support experience after a ticket has been resolved.

      If enabled, we can send a link in the last ticket update when a ticket is closed with a section to rate the ticket on 1-5 stars, shown at the bottom of the ticket email. Alternatively, we could send an email a certain period of time after a ticket is closed that just asks the user to rate their experience.

      These ratings should be shown when viewing a ticket as an admin, and this rating could be displayed under Support > Tickets, above the ticket listing.

        Activity

        admin Paul Phillips created issue -
        admin Paul Phillips made changes -
        Field Original Value New Value
        Status Open [ 1 ] Closed [ 6 ]
        Resolution Fixed [ 1 ]

          People

          • Assignee:
            Unassigned
            Reporter:
            admin Paul Phillips
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            Dates

            • Created:
              Updated:
              Resolved: