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  1. Blesta Core
  2. CORE-3632

Support Manager: Ticket Ratings

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.10.0
        • Fix Version/s: Short Term
        • Component/s: Plugins
        • Labels:
          None

          Description

          Allow clients to rate their support experience after a ticket has been resolved.

          If enabled, we can send a link in the last ticket update when a ticket is closed with a section to rate the ticket on 1-5 stars, shown at the bottom of the ticket email. Alternatively, we could send an email a certain period of time after a ticket is closed that just asks the user to rate their experience.

          These ratings should be shown when viewing a ticket as an admin, and this rating could be displayed under Support > Tickets, above the ticket listing.

            Activity

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            admin Paul Phillips added a comment -

            Duplicate of https://dev.blesta.com/browse/CORE-2965

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            admin Paul Phillips added a comment - Duplicate of https://dev.blesta.com/browse/CORE-2965

              People

              • Assignee:
                Unassigned
                Reporter:
                admin Paul Phillips
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                Dates

                • Created:
                  Updated:
                  Resolved: