Details
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Type:
Sub-task
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: 4.12.0-b1
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Component/s: None
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Labels:None
Description
Add new messenger notices for ticket added and updated.
Add a new support staff setting "Receive Ticket Messenger Notification" under "Receive Mobile Ticket Emails". This should function basically the same as the support ticket mobile emails.
A getMessageTemplates() method should be added to the SupportManagerPlugin class with the following response:
[
[
'action' => 'SupportManager.staff_ticket_updated',
'type' => 'staff',
'tags' => same as the SupportManager.staff_ticket_updated_mobile email,
'content' => ['sms' => same as the SupportManager.staff_ticket_updated_mobile email],
],
[
'action' => 'SupportManager.staff_ticket_assigned',
'type' => 'staff',
'tags' => same as the SupportManager.staff_ticket_assigned email,
'content' => ['sms' => same as the SupportManager.staff_ticket_assigned email],
]
]
