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  1. Blesta Core
  2. CORE-3839

Support Manager: Update ticket updated message template

    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.12.0-b1
    • Component/s: None
    • Labels:
      None

      Description

      Right now we are simply copying the existing email template content for the message template, but the formatting is not well suited to text messages. This is especially the case since some essential details may be truncated due to them appearing at the end of the message.

      A new config value should be added for the order_received message template that puts the ticket # and such at the beginning of the template rather than the end and replaces the "|" separators with newlines.

        Activity

        jonathan Jonathan Reissmueller created issue -
        jonathan Jonathan Reissmueller made changes -
        Field Original Value New Value
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
        Story Points 2
        jonathan Jonathan Reissmueller made changes -
        Epic Link CORE-3682 [ 15044 ]
        jonathan Jonathan Reissmueller made changes -
        Sprint 5.0.0 Sprint 1 [ 117 ]
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked lower
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        abdy Abdy Franco made changes -
        Assignee Abdy Franco [ abdy ]
        abdy Abdy Franco made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        Automated transition triggered when Abdy Franco created pull request #87 in Stash -
        Status In Progress [ 3 ] In Review [ 5 ]
        Resolution Fixed [ 1 ]
        abdy Abdy Franco made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 45 minutes [ 2700 ]
        Worklog Id 14141 [ 14141 ]
        Automated transition triggered when Jonathan Reissmueller merged pull request #87 in Stash -
        Status In Review [ 5 ] Closed [ 6 ]
        jonathan Jonathan Reissmueller made changes -
        Resolution Fixed [ 1 ]
        Status Closed [ 6 ] Reopened [ 4 ]
        jonathan Jonathan Reissmueller made changes -
        Fix Version/s 4.12.0-b1 [ 11502 ]
        Fix Version/s 4.12.0-b2 [ 11500 ]
        Original Estimate 0 minutes [ 0 ]
        jonathan Jonathan Reissmueller made changes -
        Status Reopened [ 4 ] Closed [ 6 ]
        Resolution Fixed [ 1 ]

          People

          • Assignee:
            abdy Abdy Franco
            Reporter:
            jonathan Jonathan Reissmueller
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              17/Sep/20

              Time Tracking

              Estimated:
              Original Estimate - 0 minutes
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              Remaining:
              Remaining Estimate - 0 minutes
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              Logged:
              Time Spent - 45 minutes
              45m

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