Details
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Type:
Bug
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: 4.12.1
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Component/s: Client Interface, Plugins
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Labels:None
Description
A client ticket with the status "Awaiting Client Reply" is not counted in the ticket client card shown on that client's Dashboard. If they have 1 ticket that's awaiting their reply and no others, it will show a value of 0.
The same is true for "In Progress", or "On Hold" tickets. All of these statuses should be counted.
