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  1. Blesta Core
  2. CORE-3965

Service Canceled email doesn't include reason.

        Details

        • Type: Improvement
        • Status: Open
        • Priority: Major
        • Resolution: Unresolved
        • Affects Version/s: 4.12.2
        • Fix Version/s: Short Term
        • Component/s: Staff Interface
        • Labels:
          None

          Description

          When staff cancel a service they can enter a reason and choose whether to send an email to the client. The email the client receives, does not include the reason and doesn't appear to have a tag so that the reason could be included.

          If the reason can be included in the "Service Canceled" template, there should be a tag listed for it in the Tags section. If not, a tag should be created and listed here so that it may be used.

          If a reason can be set when scheduling a service to be cancelled, then the tag should also be available to the "Scheduled Cancellation" email template.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
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              People

              • Assignee:
                Unassigned
                Reporter:
                admin Paul Phillips
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                Dates

                • Created:
                  Updated: