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  1. Blesta Core
  2. CORE-4066

Support Manager: Ticket time tracking, invoicing, and reporting.

    Details

    • Type: New Feature
    • Status: Open
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: 4.12.0
    • Fix Version/s: Short Term
    • Component/s: Plugins
    • Labels:
      None

      Description

      Often times support agents bill for the time they spend on a ticket. This task has several parts, which may be broken up into sub-tasks, including:

      • The ability to track (via a start/stop/pause timer) and log time spent on a ticket. Time is tracked by support staff member.
      • A report that can be generated under Billing > Reports that includes the time spent on a ticket within a given period.
      • The ability to invoice a client from within the ticket. The hourly rate and some other settings may be required.

        Activity

          People

          • Assignee:
            Unassigned
            Reporter:
            admin Paul Phillips
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            Dates

            • Created:
              Updated: