Details
-
Type:
New Feature
-
Status: Open
-
Priority:
Major
-
Resolution: Unresolved
-
Affects Version/s: 4.12.0
-
Fix Version/s: Short Term
-
Component/s: Plugins
-
Labels:None
Description
Often times support agents bill for the time they spend on a ticket. This task has several parts, which may be broken up into sub-tasks, including:
- The ability to track (via a start/stop/pause timer) and log time spent on a ticket. Time is tracked by support staff member.
- A report that can be generated under Billing > Reports that includes the time spent on a ticket within a given period.
- The ability to invoice a client from within the ticket. The hourly rate and some other settings may be required.
