Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-4172

Support Manager: Package restrictions by department

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Duplicate
        • Affects Version/s: 5.0.0
        • Fix Version/s: Short Term
        • Component/s: Plugins
        • Labels:
          None

          Description

          Support Departments should have an option to limit access to the department, based on the client having an active service of a particular package.

          Requires more details, but I'm thinking...

          Support > Departments > Edit/New

          Under "Allow only clients to open or reply to tickets", IF CHECKED then display:
          [ ] Who have an active service for one of the following Packages
          [ MULTI SELECT PACKAGE LIST ]

          Then, a client will only be able to see this support department IF they are logged in, AND they have an active service for one of the selected packages.

          Use Case:

          Premium support package that costs more $. If a client has premium support, they will get access to a premium support department with priority support, for which the staff may opt to receive SMS notifications for tickets.

            Issue Links

            is duplicated by

            New Feature - A new feature of the product, which has yet to be developed. CORE-4964 Support Manager: Limit department access

            • Major - Major loss of function.
            • Open

              Activity

              Hide
              Permalink
              jonathan Jonathan Reissmueller added a comment -

              Replaced by CORE-4964

              Show
              jonathan Jonathan Reissmueller added a comment - Replaced by CORE-4964

                People

                • Assignee:
                  Unassigned
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: