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  1. Blesta Core
  2. CORE-4183

Support Manager: Error when replying to ticket if messenger system not active but staff enabled

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.0.0
        • Fix Version/s: 5.0.4
        • Component/s: Plugins
        • Labels:
          None

          Description

          An error is encountered when updating a ticket would normally cause an SMS message to be sent to staff, if the messenger system is not enabled but staff have subscribed to these notices anyway.

          To reproduce:

          • Do NOT enable any messengers (like twilio) under Settings > Company > Messengers
          • Go to Support > Staff and check all the boxes for "Receive Ticket Messenger Notifications" for a staff user assigned to a department
          • Open or update a ticket as a client within the above department. An error is encountered when a messenger notification is attempted.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.1.0 Sprint 3 [ 127 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            jonathan Jonathan Reissmueller made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 30 minutes [ 1800 ]
            Worklog Id 14803 [ 14803 ]
            jonathan Jonathan Reissmueller made changes -
            Status Open [ 1 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  5/Apr/21

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 30 minutes
                  30m

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