Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-4679

Support Manager: Add a client dashboard widget for tickets

    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 5.4.0
    • Fix Version/s: 5.6.0-b1
    • Component/s: Client Interface, Plugins
    • Labels:
      None

      Description

      Add a client dashboard widget action for tickets, to display the widget that currently is show in the interface under Support > Tickets, but leave it disabled by default. Staff should be able to go to Settings > Company > Look and Feel > Layout to enable and sort the widget if desired.

      Part of what we want to do is allow staff to customize the client area how they want, either using a widget, or a nav link/page, or both.

      NOTE this issue from the domain manager in CORE-4664 The action URLs must not be similar between the support tickets page and the widget, or the status options may not work.

        Activity

        admin Paul Phillips created issue -
        admin Paul Phillips made changes -
        Field Original Value New Value
        Rank Ranked higher
        admin Paul Phillips made changes -
        Rank Ranked lower
        jonathan Jonathan Reissmueller made changes -
        Story Points 3
        jonathan Jonathan Reissmueller made changes -
        Sprint 5.6.0 Sprint 2 [ 158 ]
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked lower
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked lower
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked lower
        abdy Abdy Franco made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 2 hours, 38 minutes [ 9480 ]
        Worklog Id 15968 [ 15968 ]
        abdy Abdy Franco made changes -
        Assignee Abdy Franco [ abdy ]
        abdy Abdy Franco made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        abdy Abdy Franco made changes -
        Time Spent 2 hours, 38 minutes [ 9480 ] 1 day, 1 hour, 13 minutes [ 33180 ]
        Worklog Id 15970 [ 15970 ]
        abdy Abdy Franco made changes -
        Status In Progress [ 3 ] In Review [ 5 ]
        Resolution Fixed [ 1 ]
        jonathan Jonathan Reissmueller made changes -
        Time Spent 1 day, 1 hour, 13 minutes [ 33180 ] 1 day, 1 hour, 30 minutes [ 34200 ]
        Worklog Id 15973 [ 15973 ]
        jonathan Jonathan Reissmueller made changes -
        Status In Review [ 5 ] Closed [ 6 ]

          People

          • Assignee:
            abdy Abdy Franco
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              15/Nov/22

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
              Not Specified
              Remaining:
              Remaining Estimate - 0 minutes
              0m
              Logged:
              Time Spent - 1 day, 1 hour, 30 minutes
              1d 1h 30m

                Agile