Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 5.7.0
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Component/s: Client Interface
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Labels:None
Description
Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.
Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists.
I don't see any reason why the recovery email needs to be unique or anything, a client could use the same recovery email across multiple accounts if they have multiple accounts.
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Description |
Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.
Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists. |
Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.
Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists. I don't see any reason why the recovery email needs to be unique or anything, a client could use the same recovery email across multiple accounts if they have multiple accounts. |
| Rank | Ranked higher |
| Fix Version/s | 5.9.0-b1 [ 11901 ] |
| Sprint | 5.9.0 Sprint 4 [ 187 ] |
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 3 hours, 11 minutes [ 11460 ] | |
| Worklog Id | 16660 [ 16660 ] |
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Rank | Ranked higher |
| Time Spent | 3 hours, 11 minutes [ 11460 ] | 3 hours, 53 minutes [ 13980 ] |
| Worklog Id | 16662 [ 16662 ] |
| Status | In Review [ 5 ] | Closed [ 6 ] |
I don't see where we can add a recovery email as the actual client. It looks like a recovery email can be set for contacts with login permissions, but not the client. Did we overlook that? Should it be added to the Authentication tab under /client/main/edit/ similar to contacts?