Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 5.7.0
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Component/s: Client Interface
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Labels:None
Description
Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.
Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists.
I don't see any reason why the recovery email needs to be unique or anything, a client could use the same recovery email across multiple accounts if they have multiple accounts.
I don't see where we can add a recovery email as the actual client. It looks like a recovery email can be set for contacts with login permissions, but not the client. Did we overlook that? Should it be added to the Authentication tab under /client/main/edit/ similar to contacts?