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  1. Blesta Core
  2. CORE-4918

Allow clients to add a secondary recovery email address to their account

    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 5.7.0
    • Fix Version/s: Sponsored, 5.9.0-b1
    • Component/s: Client Interface
    • Labels:
      None

      Description

      Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.

      Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists.

      I don't see any reason why the recovery email needs to be unique or anything, a client could use the same recovery email across multiple accounts if they have multiple accounts.

        Activity

        admin Paul Phillips created issue -
        admin Paul Phillips made changes -
        Field Original Value New Value
        Description Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.

        Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists.
        Scenario: Customer forgot their password and they can't do a password reset because they no longer have access to the email address.

        Solution: Allow clients to add a recovery email address to their account. When the customer requests a password reset, send the email to both their email address and the recovery email if it exists.

        I don't see any reason why the recovery email needs to be unique or anything, a client could use the same recovery email across multiple accounts if they have multiple accounts.
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
        Fix Version/s 5.9.0-b1 [ 11901 ]
        jonathan Jonathan Reissmueller made changes -
        Sprint 5.9.0 Sprint 4 [ 187 ]
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
        Assignee Jonathan Reissmueller [ jonathan ]
        jonathan Jonathan Reissmueller made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        jonathan Jonathan Reissmueller made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 3 hours, 11 minutes [ 11460 ]
        Worklog Id 16660 [ 16660 ]
        jonathan Jonathan Reissmueller made changes -
        Status In Progress [ 3 ] In Review [ 5 ]
        Resolution Fixed [ 1 ]
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        abdy Abdy Franco made changes -
        Time Spent 3 hours, 11 minutes [ 11460 ] 3 hours, 53 minutes [ 13980 ]
        Worklog Id 16662 [ 16662 ]
        jonathan Jonathan Reissmueller made changes -
        Status In Review [ 5 ] Closed [ 6 ]
        Hide
        admin Paul Phillips added a comment -

        I don't see where we can add a recovery email as the actual client. It looks like a recovery email can be set for contacts with login permissions, but not the client. Did we overlook that? Should it be added to the Authentication tab under /client/main/edit/ similar to contacts?

        Show
        admin Paul Phillips added a comment - I don't see where we can add a recovery email as the actual client. It looks like a recovery email can be set for contacts with login permissions, but not the client. Did we overlook that? Should it be added to the Authentication tab under /client/main/edit/ similar to contacts?

          People

          • Assignee:
            jonathan Jonathan Reissmueller
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              15/Dec/23

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
              Not Specified
              Remaining:
              Remaining Estimate - 0 minutes
              0m
              Logged:
              Time Spent - 3 hours, 53 minutes
              3h 53m

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