Details
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Type:
Improvement
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Status: Open
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: 5.8.0
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Fix Version/s: Short Term
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Component/s: Plugins, Staff Interface
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Labels:None
Description
Under Support > Staff: Edit, staff can have signatures set that are used for ticket replies, but tags are ignored.
It would be great if the signature can include tags such as those listed here https://docs.blesta.com/display/user/Support+Manager#SupportManager-StaffTicketUpdated in the context of updating a ticket.
There is some concern that a signature could be added in a different context that ticket update, such as re-assigning where a tag may not actually be available. We should look into that possibility first to see if it poses an issue or not.
