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  1. Blesta Core
  2. CORE-5101

Support Manager: Add additional tags to Ticket Updated template

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.9.2
        • Fix Version/s: 5.11.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          It's useful to include more information in ticket updated emails, including:

          • Ticket Subject
          • Name of Staff who replied

          The following use case was given:

          "Hey, Staff Name replied to your support ticket 'Ticket Subject'. Click the link to see their response."

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              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  27/Nov/24

                  Time Tracking

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                  Logged:
                  Time Spent - 2 hours, 28 minutes
                  2h 28m

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