Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-5101

Support Manager: Add additional tags to Ticket Updated template

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.9.2
        • Fix Version/s: 5.11.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          It's useful to include more information in ticket updated emails, including:

          • Ticket Subject
          • Name of Staff who replied

          The following use case was given:

          "Hey, Staff Name replied to your support ticket 'Ticket Subject'. Click the link to see their response."

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            jonathan Jonathan Reissmueller made changes -
            Field Original Value New Value
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Story Points 2
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 3 [ 202 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked lower
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            abdy Abdy Franco made changes -
            Assignee Abdy Franco [ abdy ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 28 minutes [ 8880 ]
            Worklog Id 17389 [ 17389 ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  27/Nov/24

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 2 hours, 28 minutes
                  2h 28m

                    Agile