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  1. Blesta Core
  2. CORE-5158

Import Manager: Truncate whmcs predefined reply names to 64 characters

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.9.0
        • Fix Version/s: 5.11.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Some WHMCS users have support ticket predefined replies with names longer than 64 characters, which causes an error during import because support_responses.name is varchar(64).

          Should be increase this value in the Support Manager? If not, we should at least truncate these names when importing them so they fit in the column.

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            jonathan Jonathan Reissmueller added a comment -

            I say we just increase the limit in the support manager and rename the task

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            jonathan Jonathan Reissmueller added a comment - I say we just increase the limit in the support manager and rename the task
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            admin Paul Phillips added a comment -

            Just talked to Jono, said truncating in this case is fine. Proceed as described in the task

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            admin Paul Phillips added a comment - Just talked to Jono, said truncating in this case is fine. Proceed as described in the task

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  27/Nov/24

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