Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-5158

Import Manager: Truncate whmcs predefined reply names to 64 characters

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.9.0
        • Fix Version/s: 5.11.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Some WHMCS users have support ticket predefined replies with names longer than 64 characters, which causes an error during import because support_responses.name is varchar(64).

          Should be increase this value in the Support Manager? If not, we should at least truncate these names when importing them so they fit in the column.

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            jonathan Jonathan Reissmueller added a comment -

            I say we just increase the limit in the support manager and rename the task

            Show
            jonathan Jonathan Reissmueller added a comment - I say we just increase the limit in the support manager and rename the task
            Hide
            Permalink
            admin Paul Phillips added a comment -

            Just talked to Jono, said truncating in this case is fine. Proceed as described in the task

            Show
            admin Paul Phillips added a comment - Just talked to Jono, said truncating in this case is fine. Proceed as described in the task

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 4 hours, 34 minutes
                  4h 34m

                    Agile