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  1. Blesta Core
  2. CORE-5158

Import Manager: Truncate whmcs predefined reply names to 64 characters

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.9.0
        • Fix Version/s: 5.11.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Some WHMCS users have support ticket predefined replies with names longer than 64 characters, which causes an error during import because support_responses.name is varchar(64).

          Should be increase this value in the Support Manager? If not, we should at least truncate these names when importing them so they fit in the column.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
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            admin Paul Phillips made changes -
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            jonathan Jonathan Reissmueller made changes -
            Story Points 3
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 4 [ 203 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked lower
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            jonathan Jonathan Reissmueller added a comment -

            I say we just increase the limit in the support manager and rename the task

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            jonathan Jonathan Reissmueller added a comment - I say we just increase the limit in the support manager and rename the task
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 4 [ 203 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 5 [ 204 ]
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            admin Paul Phillips added a comment -

            Just talked to Jono, said truncating in this case is fine. Proceed as described in the task

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            admin Paul Phillips added a comment - Just talked to Jono, said truncating in this case is fine. Proceed as described in the task
            abdy Abdy Franco made changes -
            Assignee Abdy Franco [ abdy ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 48 minutes [ 10080 ]
            Worklog Id 17441 [ 17441 ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            abdy Abdy Franco made changes -
            Time Spent 2 hours, 48 minutes [ 10080 ] 4 hours, 34 minutes [ 16440 ]
            Worklog Id 17442 [ 17442 ]
            abdy Abdy Franco made changes -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  27/Nov/24

                  Time Tracking

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                  Time Spent - 4 hours, 34 minutes
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