Details
New Feature
Major
Description
People open tickets without a second thought of reading the documentation, or trying to find their answer elsewhere, and often it's an Emergency ticket.
- Add 1 new "Visibility" option of "Client Only"
- Add 2 new "Types" that include custom logic. "Checkbox Required", and "Escalate to Emergency". These are only available if "Client Only" is selected for Visibility.
Checkbox Required
Put the "Description" in an information box, which a checkbox below it that includes the "Label". The ticket cannot be opened unless they check the box (after hopefully reading the infobox description)
Escalate to Emergency
Similar to above, info box (alert box if possible) with the description input, and label for checkbox. However, checking the box will cause the ticket to be upgraded to an Emergency. This works best when "Emergency" is not an allowed priority for the department.
