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  1. Blesta Core
  2. CORE-5248

Support Manager: Custom fields disabled on PHP 8.2 and 8.3

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.10.2
        • Fix Version/s: 5.11.0-b3
        • Component/s: Plugins
        • Labels:
          None

          Description

          On PHP 8.2 and 8.3, clients see custom fields as disabled even if client can add is enabled.

          Create text field, all 3 options enabled.

          Login as client try to create ticket, note field is disabled.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Attachment screenshot-1.png [ 13007 ]
            admin Paul Phillips made changes -
            Attachment screenshot-2.png [ 13008 ]
            admin Paul Phillips made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            admin Paul Phillips made changes -
            Summary Support Manager: Custom fields disabled on PHP 8.3 Support Manager: Custom fields disabled on PHP 8.2 and 8.3
            admin Paul Phillips made changes -
            Description On PHP 8.3, clients see custom fields as disabled even if client can add is enabled.

            Create text field, all 3 options enabled.

            Login as client try to create ticket, note field is disabled.             		On PHP 8.2 and 8.3, clients see custom fields as disabled even if client can add is enabled.

            Create text field, all 3 options enabled.

            Login as client try to create ticket, note field is disabled.
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            admin Paul Phillips added a comment -

            To fix- In plugins/support_manager/controllers/client_tickets.php around line 788 change

                        if ($field->client_add !== 1 || ($field->client_add == 1 && !empty($vars[$field->id]))) {
                $disabled = ['disabled' => 'disabled'];
            }

            To:

                        if ($field->client_add != 1 || ($field->client_add == 1 && !empty($vars[$field->id]))) {
                $disabled = ['disabled' => 'disabled'];
            }
            Show
            admin Paul Phillips added a comment - To fix- In plugins/support_manager/controllers/client_tickets.php around line 788 change if ($field->client_add !== 1 || ($field->client_add == 1 && !empty($vars[$field->id]))) { $disabled = ['disabled' => 'disabled']; } To: if ($field->client_add != 1 || ($field->client_add == 1 && !empty($vars[$field->id]))) { $disabled = ['disabled' => 'disabled']; }
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 6 [ 206 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 6 [ 206 ] 5.11.0 Sprint 6, 5.11.0 Sprint 7 [ 206, 207 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 6, 5.11.0 Sprint 7 [ 206, 207 ] 5.11.0 Sprint 6, 5.11.0 Sprint 7, 5.12.0 Sprint 1 [ 206, 207, 208 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            jonathan Jonathan Reissmueller made changes -
            Status Open [ 1 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 15 minutes [ 900 ]
            Worklog Id 17521 [ 17521 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  21/Jan/25

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 15 minutes
                  15m

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