Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-5276

Support Manager: If non-clients can open tickets, allow staff to open a ticket without a client assignment

    Details

    • Type: Improvement
    • Status: In Review
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 5.11.0-b1
    • Fix Version/s: 5.11.0-b2
    • Component/s: Plugins
    • Labels:
      None

      Description

      When opening a ticket as an admin and specifying 1 or more recipient email addresses, the ticket cannot be opened without specifying a client also.

      If the staff department setting "Allow only clients to open or reply to tickets" is unchecked, staff should be able to open a ticket without specifying a client and it should work similarly to a non-client opening a ticket.

        Activity

        There are no comments yet on this issue.

          People

          • Assignee:
            abdy Abdy Franco
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
              Not Specified
              Remaining:
              Remaining Estimate - 0 minutes
              0m
              Logged:
              Time Spent - 2 hours, 58 minutes
              2h 58m

                Agile