Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-5276

Support Manager: If non-clients can open tickets, allow staff to open a ticket without a client assignment

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.11.0-b1
        • Fix Version/s: 5.11.0-b2
        • Component/s: Plugins
        • Labels:
          None

          Description

          When opening a ticket as an admin and specifying 1 or more recipient email addresses, the ticket cannot be opened without specifying a client also.

          If the staff department setting "Allow only clients to open or reply to tickets" is unchecked, staff should be able to open a ticket without specifying a client and it should work similarly to a non-client opening a ticket.

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 6 [ 206 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            abdy Abdy Franco made changes -
            Assignee Abdy Franco [ abdy ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 58 minutes [ 10680 ]
            Worklog Id 17472 [ 17472 ]
            abdy Abdy Franco made changes -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 6 [ 206 ] 5.11.0 Sprint 6, 5.11.0 Sprint 7 [ 206, 207 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  27/Dec/24

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 2 hours, 58 minutes
                  2h 58m

                    Agile