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  1. Blesta Core
  2. CORE-5407

Support Manager: Force Import button does not actually import emails

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.11.2
        • Fix Version/s: 5.12.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          The "Force Import" button does not appear to work correctly in testing.

          PHP 8.3
          Using IMAP port 993
          Security: SSL

          When configured correctly the cron will import emails just fine. However, the "Force Import" button will login to the IMAP server and mark the message as read, but not actually create a ticket from it.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Security Private [ 10000 ]
            admin Paul Phillips made changes -
            Summary Support Manager: Force Import button may not be working Support Manager: Force Import button does not actually import emails
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.12.0 Sprint 4 [ 214 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            abdy Abdy Franco made changes -
            Assignee Abdy Franco [ abdy ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 6 hours, 32 minutes [ 23520 ]
            Worklog Id 17684 [ 17684 ]
            abdy Abdy Franco made changes -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  Time Tracking

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                  Remaining:
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                  Logged:
                  Time Spent - 6 hours, 32 minutes
                  6h 32m

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