Details
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Type:
Bug
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Status: In Review
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Priority:
Blocker
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Resolution: Fixed
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Affects Version/s: 5.12.0-b1
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Fix Version/s: 5.12.0-b2
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Component/s: Plugins, Staff Interface
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Labels:None
Description
When a client uses the department custom field to "Escalate to Emergency", staff are unable to reply receiving the error "Please select a valid priority for this department."
I think an exception should be made for staff to choose priorities that are not typically allowed.. at least the priority "Emergency" if the ticket is already in that priority.
See screenshots for config and errors
