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  1. Blesta Core
  2. CORE-5476

Support Manager: Staff can't reply to escalated tickets

        Details

        • Type: Bug
        • Status: In Review
        • Priority: Blocker
        • Resolution: Fixed
        • Affects Version/s: 5.12.0-b1
        • Fix Version/s: 5.12.0-b2
        • Component/s: Plugins, Staff Interface
        • Labels:
          None

          Description

          When a client uses the department custom field to "Escalate to Emergency", staff are unable to reply receiving the error "Please select a valid priority for this department."

          I think an exception should be made for staff to choose priorities that are not typically allowed.. at least the priority "Emergency" if the ticket is already in that priority.

          See screenshots for config and errors

          1. Config.png
            38 kB
          2. error.png
            52 kB

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Attachment error.png [ 13110 ]
            admin Paul Phillips made changes -
            Attachment Config.png [ 13111 ]
            admin Paul Phillips made changes -
            Priority Major [ 3 ] Blocker [ 1 ]
            admin Paul Phillips made changes -
            Rank Ranked higher
            abdy Abdy Franco made changes -
            Assignee Abdy Franco [ abdy ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 hour, 58 minutes [ 7080 ]
            Worklog Id 17797 [ 17797 ]
            abdy Abdy Franco made changes -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  Time Tracking

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                  Time Spent - 1 hour, 58 minutes
                  1h 58m