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  1. Blesta Core
  2. CORE-5525

Support Manager: It's not possible to select Suspended services when opening a ticket as staff or client

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.12.2
        • Fix Version/s: 5.12.3
        • Component/s: Plugins, Staff Interface
        • Labels:
          None

          Description

          To reproduce:

          1. Have a department with "Enable related services"
          2. Have a suspended service under a client
          3. Open a ticket as the client or as admin, note the service is not in the list.

          But a client may need to open a ticket about a suspended service, or staff may open a ticket about a suspended service to ask them for payment, etc. Suspended status should be available in the list (but not cancelled or in-review)

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.13.0 Sprint 5 [ 220 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked lower
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 32 minutes [ 9120 ]
            Worklog Id 17930 [ 17930 ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            abdy Abdy Franco made changes -
            Time Spent 2 hours, 32 minutes [ 9120 ] 4 hours, 20 minutes [ 15600 ]
            Worklog Id 17933 [ 17933 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  21/Oct/25

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 4 hours, 20 minutes
                  4h 20m

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