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  1. Blesta Core
  2. CORE-5594

Support Manager: Predefined responses can no longer be inserted

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.13.0-b1
        • Fix Version/s: 5.13.0-b2
        • Component/s: Plugins, Staff Interface
        • Labels:
          None

          Description

          To reproduce:

          1. Add a predefined response inside a category
          2. Click to create a new ticket, select the predefined response
          3. Note that it is not inserted into the editor

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Sprint 5.14.0 Sprint 1 [ 222 ]
            admin Paul Phillips made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Assignee Paul Phillips [ admin ] Jonathan Reissmueller [ jonathan ]
            jonathan Jonathan Reissmueller made changes -
            Status Open [ 1 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 12 minutes [ 720 ]
            Worklog Id 18023 [ 18023 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  18/Dec/25

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 12 minutes
                  12m

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