A service may be suspended in 1 of 2 ways.
1. Automatically by the system.
2. Manually by a staff member.
In the case of #1, the system only suspends services due to late payments.
In the case of #2, the staff member may manually suspend a service for any number of reasons.
The suspend email template should contain the reason.
If by the system, it should contain the text from a language file. "Non-Payment"
If by the staff member, the staff member should be able to enter a custom reason. When selecting Suspend under Actions, display a text field directly below the drop down as pictured.