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  1. Blesta Core
  2. CORE-768

Add a reason response for suspension notices.

    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 3.0.0
    • Fix Version/s: 4.3.0-b1
    • Component/s: Staff Interface
    • Labels:
      None

      Description

      A service may be suspended in 1 of 2 ways.

      1. Automatically by the system.
      2. Manually by a staff member.

      In the case of #1, the system only suspends services due to late payments.

      In the case of #2, the staff member may manually suspend a service for any number of reasons.

      The suspend email template should contain the reason.

      If by the system, it should contain the text from a language file. "Non-Payment"

      If by the staff member, the staff member should be able to enter a custom reason. When selecting Suspend under Actions, display a text field directly below the drop down as pictured.

        Issue Links

          Activity

          Hide
          tyson Tyson Phillips added a comment -

          I imagine admins would want to have a list of predefined suspension reasons, or at least be able to select the system-defined reasons, no?

          Show
          tyson Tyson Phillips added a comment - I imagine admins would want to have a list of predefined suspension reasons, or at least be able to select the system-defined reasons, no?
          Hide
          admin Paul Phillips added a comment -

          A list of predefined reasons would be good, but there may be cases when they want to put something personal in there.. like "I called you a million times, and now I have to suspend this." or something.

          Going to push this one back, not that important.

          Show
          admin Paul Phillips added a comment - A list of predefined reasons would be good, but there may be cases when they want to put something personal in there.. like "I called you a million times, and now I have to suspend this." or something. Going to push this one back, not that important.
          Hide
          admin Paul Phillips added a comment -

          Staff entering a reason manually is fine, no need to have predefined reasons to start with.

          Show
          admin Paul Phillips added a comment - Staff entering a reason manually is fine, no need to have predefined reasons to start with.
          Hide
          tyson Tyson Phillips added a comment -

          Is this reason intended to be saved, or only set specifically for the email that is sent?

          Show
          tyson Tyson Phillips added a comment - Is this reason intended to be saved, or only set specifically for the email that is sent?
          Hide
          admin Paul Phillips added a comment -

          The reason should be saved, and probably admins should be able to see it when managing the suspended service. I don't think we need to keep a record of all suspensions, just what the latest reason is.

          Show
          admin Paul Phillips added a comment - The reason should be saved, and probably admins should be able to see it when managing the suspended service. I don't think we need to keep a record of all suspensions, just what the latest reason is.

            People

            • Assignee:
              jonathan Jonathan Reissmueller
              Reporter:
              admin Paul Phillips
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved:
                Fix Release Date:
                15/Jun/18

                Time Tracking

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