Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-768

Add a reason response for suspension notices.

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.0.0
        • Fix Version/s: 4.3.0-b1
        • Component/s: Staff Interface
        • Labels:
          None

          Description

          A service may be suspended in 1 of 2 ways.

          1. Automatically by the system.
          2. Manually by a staff member.

          In the case of #1, the system only suspends services due to late payments.

          In the case of #2, the staff member may manually suspend a service for any number of reasons.

          The suspend email template should contain the reason.

          If by the system, it should contain the text from a language file. "Non-Payment"

          If by the staff member, the staff member should be able to enter a custom reason. When selecting Suspend under Actions, display a text field directly below the drop down as pictured.

            Issue Links

            Testing discovered

            Bug - A problem which impairs or prevents the functions of the product. CORE-2580 Services using the none module cause certain cron tasks to fail

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              admin Paul Phillips created issue -
              admin Paul Phillips made changes -
              Field Original Value New Value
              Attachment bonfire-screenshot-20130917-133541-875.png [ 10641 ]
              Hide
              Permalink
              tyson Tyson Phillips (Inactive) added a comment -

              I imagine admins would want to have a list of predefined suspension reasons, or at least be able to select the system-defined reasons, no?

              Show
              tyson Tyson Phillips (Inactive) added a comment - I imagine admins would want to have a list of predefined suspension reasons, or at least be able to select the system-defined reasons, no?
              Hide
              Permalink
              admin Paul Phillips added a comment -

              A list of predefined reasons would be good, but there may be cases when they want to put something personal in there.. like "I called you a million times, and now I have to suspend this." or something.

              Going to push this one back, not that important.

              Show
              admin Paul Phillips added a comment - A list of predefined reasons would be good, but there may be cases when they want to put something personal in there.. like "I called you a million times, and now I have to suspend this." or something. Going to push this one back, not that important.
              admin Paul Phillips made changes -
              Fix Version/s 3.3.0 [ 10100 ]
              Fix Version/s 3.2.0 [ 10002 ]
              admin Paul Phillips made changes -
              Fix Version/s 3.4.0 [ 10400 ]
              Fix Version/s 3.3.0 [ 10100 ]
              admin Paul Phillips made changes -
              Fix Version/s 3.5.0 [ 10401 ]
              Fix Version/s 3.4.0 [ 10400 ]
              admin Paul Phillips made changes -
              Fix Version/s 3.5.0-b2 [ 10701 ]
              Fix Version/s 3.5.0-b1 [ 10401 ]
              admin Paul Phillips made changes -
              Fix Version/s 3.5.0-b2 [ 10701 ]
              tyson Tyson Phillips (Inactive) made changes -
              Security Private [ 10000 ]
              tyson Tyson Phillips (Inactive) made changes -
              Fix Version/s Long Term [ 10801 ]
              admin Paul Phillips made changes -
              Fix Version/s Short Term [ 10800 ]
              Fix Version/s Long Term [ 10801 ]
              admin Paul Phillips made changes -
              Rank Ranked higher
              Hide
              Permalink
              admin Paul Phillips added a comment -

              Staff entering a reason manually is fine, no need to have predefined reasons to start with.

              Show
              admin Paul Phillips added a comment - Staff entering a reason manually is fine, no need to have predefined reasons to start with.
              jonathan Jonathan Reissmueller made changes -
              Rank Ranked higher
              jonathan Jonathan Reissmueller made changes -
              Sprint 4.3.0 Sprint 1 [ 49 ]
              jonathan Jonathan Reissmueller made changes -
              Rank Ranked lower
              jonathan Jonathan Reissmueller made changes -
              Assignee Tyson Phillips [ tyson ] Jonathan Reissmueller [ jonathan ]
              Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
              Status Open [ 1 ] In Progress [ 3 ]
              jonathan Jonathan Reissmueller made changes -
              Remaining Estimate 0 minutes [ 0 ]
              Time Spent 53 minutes [ 3180 ]
              Worklog Id 10653 [ 10653 ]
              Automated transition triggered when Jonathan Reissmueller created pull request #382 in Stash -
              Status In Progress [ 3 ] In Review [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Story Points 3
              jonathan Jonathan Reissmueller made changes -
              Time Spent 53 minutes [ 3180 ] 1 hour, 53 minutes [ 6780 ]
              Worklog Id 10686 [ 10686 ]
              jonathan Jonathan Reissmueller made changes -
              Link This issue Testing discovered CORE-2580 [ CORE-2580 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1 [ 49 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2 [ 49, 52 ]
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Fix Version/s 4.3.0-b1 [ 11019 ]
              Fix Version/s Short Term [ 10800 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2 [ 49, 52 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3 [ 49, 52, 53 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3 [ 49, 52, 53 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4 [ 49, 52, 53, 54 ]
              Hide
              Permalink
              tyson Tyson Phillips (Inactive) added a comment -

              Is this reason intended to be saved, or only set specifically for the email that is sent?

              Show
              tyson Tyson Phillips (Inactive) added a comment - Is this reason intended to be saved, or only set specifically for the email that is sent?
              Hide
              Permalink
              admin Paul Phillips added a comment -

              The reason should be saved, and probably admins should be able to see it when managing the suspended service. I don't think we need to keep a record of all suspensions, just what the latest reason is.

              Show
              admin Paul Phillips added a comment - The reason should be saved, and probably admins should be able to see it when managing the suspended service. I don't think we need to keep a record of all suspensions, just what the latest reason is.
              jonathan Jonathan Reissmueller made changes -
              Time Spent 1 hour, 53 minutes [ 6780 ] 2 hours, 17 minutes [ 8220 ]
              Worklog Id 10774 [ 10774 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 2 hours, 17 minutes [ 8220 ] 3 hours, 4 minutes [ 11040 ]
              Worklog Id 10789 [ 10789 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 4 minutes [ 11040 ] 3 hours, 7 minutes [ 11220 ]
              Worklog Id 10789 [ 10789 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 7 minutes [ 11220 ] 3 hours, 11 minutes [ 11460 ]
              Worklog Id 10794 [ 10794 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 11 minutes [ 11460 ] 3 hours, 21 minutes [ 12060 ]
              Worklog Id 10798 [ 10798 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 21 minutes [ 12060 ] 3 hours, 32 minutes [ 12720 ]
              Worklog Id 10808 [ 10808 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4 [ 49, 52, 53, 54 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5 [ 49, 52, 53, 54, 55 ]
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5 [ 49, 52, 53, 54, 55 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5, 4.3.0 Sprint 6 [ 49, 52, 53, 54, 55, 56 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5, 4.3.0 Sprint 6 [ 49, 52, 53, 54, 55, 56 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5, 4.3.0 Sprint 6, 4.3.0 Sprint 7 [ 49, 52, 53, 54, 55, 56, 57 ]
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 32 minutes [ 12720 ] 3 hours, 46 minutes [ 13560 ]
              Worklog Id 10973 [ 10973 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 46 minutes [ 13560 ] 3 hours, 56 minutes [ 14160 ]
              Worklog Id 10973 [ 10973 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5, 4.3.0 Sprint 6, 4.3.0 Sprint 7 [ 49, 52, 53, 54, 55, 56, 57 ] 4.3.0 Sprint 1, 4.3.0 Sprint 2, 4.3.0 Sprint 3, 4.3.0 Sprint 4, 4.3.0 Sprint 5, 4.3.0 Sprint 6, 4.3.0 Sprint 7, 4.3.0 Sprint 8 [ 49, 52, 53, 54, 55, 56, 57, 58 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 3 hours, 56 minutes [ 14160 ] 4 hours, 1 minute [ 14460 ]
              Worklog Id 10993 [ 10993 ]
              Automated transition triggered when Tyson Phillips (Inactive) merged pull request #382 in Stash -
              Status In Review [ 5 ] Closed [ 6 ]

                People

                • Assignee:
                  jonathan Jonathan Reissmueller
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    15/Jun/18

                    Time Tracking

                    Estimated:
                    Original Estimate - Not Specified
                    Not Specified
                    Remaining:
                    Remaining Estimate - 0 minutes
                    0m
                    Logged:
                    Time Spent - 4 hours, 1 minute
                    4h 1m

                      Agile