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  1. Blesta Core
  2. CORE-1462

Support Manager: Allow contact replies

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.4.0-b1
        • Fix Version/s: 3.4.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Contacts, whether via email, or via web should be able to open (on behalf of client) tickets, or reply to tickets.

          If a contact has submitted or replied to a ticket, that contact should be CC'd on any email notifications regarding that ticket.

            Issue Links

            relates to

            Improvement - An improvement or enhancement to an existing feature or task. CORE-1659 Support Manager: Tickets created and updated by contacts are not readily apparant

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              cody Cody Phillips (Inactive) created issue -
              cody Cody Phillips (Inactive) made changes -
              Field Original Value New Value
              Epic Link CORE-627 [ 10935 ]
              cody Cody Phillips (Inactive) made changes -
              Rank Ranked higher
              cody Cody Phillips (Inactive) made changes -
              Story Points 5
              cody Cody Phillips (Inactive) made changes -
              Sprint 3.4.0 Sprint 2 [ 4 ]
              cody Cody Phillips (Inactive) made changes -
              Rank Ranked lower
              tyson Tyson Phillips (Inactive) made changes -
              Assignee Cody Phillips [ cody ] Tyson Phillips [ tyson ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              tyson Tyson Phillips (Inactive) added a comment -

              Need to test creating and replying to a ticket as a contact via email.

              Show
              tyson Tyson Phillips (Inactive) added a comment - Need to test creating and replying to a ticket as a contact via email.
              tyson Tyson Phillips (Inactive) made changes -
              Status In Progress [ 3 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Resolved [ 5 ] Closed [ 6 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue relates to CORE-1659 [ CORE-1659 ]

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  cody Cody Phillips (Inactive)
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    12/Dec/14

                    Agile